Got a problem with receiving files from the created form

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    Bartosz Ostrowski 
    Asked on November 21, 2021 at 06:58 PM

    dear team

    once the email arrives with a response someone has sent - i cannot open the files the person has uploaded.

    i d appreciate your help

    bartek

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    Jessica_H
    Answered on November 21, 2021 at 09:26 PM

    Hello,

    You have the settings "Require log-in to view uploaded files" turn on, therefore if you would like to access the uploaded file, you would need to log in.

    If you would like to disable this setting, please log into your account, then uncheck the option from your Account Settings or by access this URL: https://www.jotform.com/myaccount/settings

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