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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT!!!!! FORM DISAPPEARED

    Asked by Erin  on March 26, 2014 at 11:46 AM

    Hi  

    This is very urgent. we have set up and send out a form via eblast:   http://form.jotform.ca/form/40796241940255

     Apparently there is a quota issue and the form has dissapeard frome our account. It does not appear to be in the trash or any other folder. How do I get it back or resolve this issue and relink to all of the submission. 

    This is a matter of extreme urgency.  

    JotForm all and
  • Profile Image
    JotForm Support

    Answered by liyam on March 26, 2014 at 11:59 AM

    Hello Erin,

    It appears that the form is under a guest account. Please do take note that guest accounts' forms are dependent on browser cookies.  If these cookies expire, you lose your connection to that form.  

    But there is a way to retrieve the form.  If you have used a different browser or computer, you can retrieve the form from that browser.  If that's no longer possible, please create your own personal account by signing up with us (it's free), and then we can transfer the forms to your new account.

    Please do keep us posted so as for us to be able to transfer your forms to your new account.

    Thanks.

  • Profile Image

    Answered by zenergycom on March 26, 2014 at 12:04 PM

    Hi Iiyam,  

    we have an acccount. didnt sign in to ask the question: 

    Zenergycom - professional  account email tessa@zenergycom.com - The form was created on our account. 

  • Profile Image

    Answered by Erin  on March 26, 2014 at 12:10 PM
    Hi,
    we have an acccount. didnt sign in to ask the question:
    Zenergycom - professional account email tessa@zenergycom.com
    ERIN CUDMORE
    Account Coordinator
    erin@zenergycom.com
    ZENERGY COMMUNICATIONS
    Suite 103 - 276 King Street West
    Toronto, ON M5V 1J2
    1.866.440.4034
    [T] 416.591.5461
    [F] 416.591.5462
    zenergycom.com // facebook.com/zenergycommunications // twitter.com/zenergycom
    ZENERGY COMMUNICATIONS SELECTED AS ONE OF CANADA'S FASTEST-GROWING COMPANIES BY PROFIT MAGAZINE.
    This email and any files transmitted with it contain confidential information and is intended only for the individual(s) named. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on March 26, 2014 at 12:28 PM

    Thank you for this information, Erin.

    I have now moved the said form to your account, zenergycom.  You may now check your myforms page for it.

    Please do let us know if you have other questions. 

    Thanks and warm regards,

    -Liyam

  • Profile Image

    Answered by zenergycom on March 26, 2014 at 12:39 PM

    Thank you Liyam, it appears to be working now!!! :D 

  • Profile Image
    JotForm Support

    Answered by liyam on March 26, 2014 at 02:22 PM

    You're very much welcome, Erin.

    Just let us know if you have other questions or concerns :)