Questionnaire Form unable to use

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    Alvin_Lee
    Asked on November 21, 2021 at 11:30 PM

    Hi Jotform,

    may I know why I unable use the template even I subscribe your plan?



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    Sam_G
    Answered on November 22, 2021 at 04:21 AM

    Hello Alvin_Lee,

    Do you experience the issue on our templates page? https://www.jotform.com/form-templates

    If not, please kindly let us know how are you trying to use the template, we will perform some tests on our end in order to replicate the same issue. 

    You may try clearing your browser's cache and see if that helps, if the problem persists, you may also provide us a screenshot of the error, note that attached images via email replies will not reach this thread, but you can upload your images following this guide: How to Post Screenshots to Our Support Forum 

    Looking forward to your response.