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    I can't see the forms that are shared with me

    Asked by qcmfgreturns on March 26, 2014 at 12:22 PM

    QCordering has shared some forms with me but I can't see them in my account. Please help.

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    JotForm Founder

    Answered by aytekin on March 26, 2014 at 01:14 PM

    It is happening because the forms were shared with another email address:

     

    But you have a different email address on your account:

     

    I am not sure if that will work but try changing your email address on your account. If that does not work you will need to create a new account with that email address. 

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    Answered by LauraGoike on March 26, 2014 at 01:15 PM

    Hi, I did change the email address on the account to chris@qcfans.com but it still isn't working. It is that way with all sub-user accounts

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    JotForm Founder

    Answered by aytekin on March 26, 2014 at 02:23 PM

    Can you try this?

    1. Change back the email address

    2. Logout

    3. Click on the link on the invitation email you received and create a new account with the qcfans email address

    4. See if the forms are now showing up in your email address. 

    In any case, I am opening a bug ticket about the problem. 

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    JotForm Support

    Answered by NeilVicente on April 17, 2014 at 09:35 AM

    Laura,

    May we ask if the issue reported on this thread is still persisting on your end?