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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't see the forms that are shared with me

    Asked by qcmfgreturns on March 26, 2014 at 12:22 PM

    QCordering has shared some forms with me but I can't see them in my account. Please help.

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    JotForm Founder

    Answered by aytekin on March 26, 2014 at 01:14 PM

    It is happening because the forms were shared with another email address:


    But you have a different email address on your account:


    I am not sure if that will work but try changing your email address on your account. If that does not work you will need to create a new account with that email address. 

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    Answered by LauraGoike on March 26, 2014 at 01:15 PM

    Hi, I did change the email address on the account to chris@qcfans.com but it still isn't working. It is that way with all sub-user accounts

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    JotForm Founder

    Answered by aytekin on March 26, 2014 at 02:23 PM

    Can you try this?

    1. Change back the email address

    2. Logout

    3. Click on the link on the invitation email you received and create a new account with the qcfans email address

    4. See if the forms are now showing up in your email address. 

    In any case, I am opening a bug ticket about the problem. 

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    JotForm Support

    Answered by NeilVicente on April 17, 2014 at 09:35 AM


    May we ask if the issue reported on this thread is still persisting on your end?