May I have a helpful response please

  • Profile Image
    ajosephlipton
    Asked on November 22, 2021 at 05:53 AM

    I have submitted several requests that have all been answered in an unhelpful manner and would appreciate a more thorough response this try.

    I have attached a screenshot of the order confirmation email sent to me for a test order, a screenshot of which is attached. The confirmation is confusing for the following reasons:

    1. The first item appears to be $20 for the TWO packages
    2. The second item the same
    3. However the total makes it clear that the $20 is for each of the total of 4 packages. Yet the visual presentation indicates the total should be $40

    How is this order confirmation email format corrected to provide a clearer and more intuitive presentation? I would appreciate a clear and specific response with instructions and directions.

    Thanks

    Screenshot
  • Profile Image
    Lorenz_A
    Answered on November 22, 2021 at 07:25 AM

    Hi there,

    Thank you for reaching out to us.

    Apologies for the confusion on how the order details are presented in your email notification.

    I do understand if how the email displays the price of the item, rather than the sub-total amount, kinda brings confusion to the customer that'll receive the email notification.

    I would suggest you split the payment details instead.

    Here's a guide: https://www.jotform.com/help/231-how-to-strip-payment-labels-and-separate-payment-info-on-email-alerts/

    Please give it a try and let us know how it goes.