Default Thank You form gets cut off

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    Asked on July 22, 2011 at 02:30 PM

    I've got the default Thank You form chosen.

    In IE8 and in IE9, I just see the tops of the words ThankYou!

    The white box cuts off and the rest of the words and the line that should appear below ThankYou does not show.

    I haven't set up anything custom, I just chose the default Thank You.

    Do I need to just create my own custom thank you page so that I can fiddle with settings to make sure the entire page shows?

    I'm attaching a screen shot to show what's happening.

    It looks exactly the same in IE8 or IE9 for me.


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    Answered on July 22, 2011 at 03:01 PM

    Nothing like talking to yourself in front of the world  ;-) -- but here goes...

    Looks like changing things to iframe instead of embed really helps.

    The iframe initially defaults to a height that is much too long, but adjusting that setting seems to do the trick. (As long as you test in multiple browsers since the spacing can vary a good bit - esp. with Chrome. If you don't test, you might wind up setting it too short and risk cutting off your form box in some browsers.)

    Sure would be nice to have some sort of test button that doesn't count against submissions. I've eaten up 20 submissions really fast just checking and testing 4-5 different browsers on Mac and Win platforms a couple of times.

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    Answered on July 22, 2011 at 03:43 PM


    Glad to know that you were able to sort out your problem. We apologize for not being able to respond quickly to this message. Anyway, if you have other things in mind or there's anything you'd like to have assistance with, feel free to contact us again.

    Thank you and have a great day!


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    Answered on July 22, 2011 at 04:25 PM

    Oh, no worries, Neil. You guys seem to be fast enough on the replies.

    I just kept messing around with it and thought I'd post my fix in case it helps anyone else (and I figured one of you would tell me if it's not the best way to deal with it.)