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  • Profile Image

    google doc spreadsheet problem

    Asked by Jasoncaouk on March 26, 2014 at 02:35 PM

    Hi, Since last night,my google spreadsheet doesnt work quick well, every new submission the spreadsheet will totally refresh, every note i have put disappreared. I have to recove from the history.   


    before it only add the new submission but now refresh the whole sheet.


    can you please help me to check it? please


    form url: http://www.tianfu.co.uk/transport/booking.html


    google sheet url: https://docs.google.com/a/tianfu.co.uk/spreadsheet/ccc?key=0AkVpSVbjpdoddExSbzNZc290UmtxUlN6T1VVTWFkWWc#gid=0

    Page URL:

  • Profile Image

    Answered by Jasoncaouk on March 26, 2014 at 03:40 PM

    I just  reintegrated with google spreadsheets, i found something is different 


    when i Authenticate,


    before show This app would like to:

    View and manage your spreadsheets in Google Drive

    View and manage Google Drive files that you have opened or created with this app


    now showing 

    This app would like to :

    Have offline access

  • Profile Image

    Answered by Carina on March 26, 2014 at 03:52 PM

    I created a copy of your form and did some tests. When I did a submission the spreadsheet would double or triple that submission. When integrating with other form, the spreadsheet would update normally.

    I forwarded this matter to our developers' team so they can look further into this. You will get an update through this thread once they have news.

    Let us know if we can be of more assistance.

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    Answered by alp_deniz on March 27, 2014 at 03:12 AM

    The problem was related to characters in spreadsheet labels and is just fixed.

    Thank you very much for letting us know, your help is highly appreciated.

    Kind regards