What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    google doc spreadsheet problem

    Asked by Jasoncaouk on March 26, 2014 at 02:35 PM

    Hi, Since last night,my google spreadsheet doesnt work quick well, every new submission the spreadsheet will totally refresh, every note i have put disappreared. I have to recove from the history.   

     

    before it only add the new submission but now refresh the whole sheet.

     

    can you please help me to check it? please

     

    form url: http://www.tianfu.co.uk/transport/booking.html

     

    google sheet url: https://docs.google.com/a/tianfu.co.uk/spreadsheet/ccc?key=0AkVpSVbjpdoddExSbzNZc290UmtxUlN6T1VVTWFkWWc#gid=0

    Page URL:
    http://www.tianfu.co.uk/transport/booking.html

    problem check refresh www new submission
  • Profile Image

    Answered by Jasoncaouk on March 26, 2014 at 03:40 PM

    I just  reintegrated with google spreadsheets, i found something is different 

     

    when i Authenticate,

     

    before show This app would like to:

    View and manage your spreadsheets in Google Drive

    View and manage Google Drive files that you have opened or created with this app

     

    now showing 

    This app would like to :

    Have offline access

  • Profile Image

    Answered by Carina on March 26, 2014 at 03:52 PM

    I created a copy of your form and did some tests. When I did a submission the spreadsheet would double or triple that submission. When integrating with other form, the spreadsheet would update normally.

    I forwarded this matter to our developers' team so they can look further into this. You will get an update through this thread once they have news.

    Let us know if we can be of more assistance.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on March 27, 2014 at 03:12 AM

    The problem was related to characters in spreadsheet labels and is just fixed.

    Thank you very much for letting us know, your help is highly appreciated.

    Kind regards