Blank email from workflow

  • paladininicola
    Asked on November 22, 2021 at 1:46 PM

    Hi, since last weekend we are receiving blank emails from this workflow.

    https://form.jotform.com/211361474422347


    this happens after last approval


    can you help us?

    Jotform Thread 3531925 Screenshot
  • Alexander_G
    Replied on November 22, 2021 at 6:01 PM

    Hi there, 👋

    Thanks for reaching out to us.


    Does this problem affect all email elements from this flow or only Notifica di richiesta permesso/ferie approvata da Fancesco Paladini?


    We cleared your forms cache as a pre-caution. If the issue persists, kindly, allow us to test the issue directly by temporarily adding our email to your flow and sending a test submission for testing purposes.


    Cheers,

    Alex

  • paladininicola
    Replied on November 23, 2021 at 12:45 AM

    Hi Alex,

    the issue persists you are allowed to monitor the queue by adding your email to this passage.

    1637646253 619c7fad7cc24 Schermata 2021 Screenshot 10

    This final passage is where the email comes empty 90% of times

    Please let Us know how to proceed


    Best


    Nicola

  • Tommaso_F
    Replied on November 23, 2021 at 7:13 AM

    Salve,

    Ho clonato il suo form ma non sono capace di replicare il problema 1637669550 619cdaae29a99 Screenshot 10

    Ho pulito la cache dal tuo form. Può procedere anche alla pulizia della cache del browser?

    Saluti.