Blank email from workflow

  • Profile Image
    paladininicola
    Asked on November 22, 2021 at 01:46 PM

    Hi, since last weekend we are receiving blank emails from this workflow.

    https://form.jotform.com/211361474422347


    this happens after last approval


    can you help us?

    Screenshot
  • Profile Image
    Alexander
    Answered on November 22, 2021 at 06:01 PM

    Hi there, 👋

    Thanks for reaching out to us.


    Does this problem affect all email elements from this flow or only Notifica di richiesta permesso/ferie approvata da Fancesco Paladini?


    We cleared your forms cache as a pre-caution. If the issue persists, kindly, allow us to test the issue directly by temporarily adding our email to your flow and sending a test submission for testing purposes.


    Cheers,

    Alex

  • Profile Image
    paladininicola
    Answered on November 23, 2021 at 12:45 AM

    Hi Alex,

    the issue persists you are allowed to monitor the queue by adding your email to this passage.

    1637646253_619c7fad7cc24_Schermata 2021-

    This final passage is where the email comes empty 90% of times

    Please let Us know how to proceed


    Best


    Nicola

  • Profile Image
    Tommaso
    Answered on November 23, 2021 at 07:13 AM

    Salve,

    Ho clonato il suo form ma non sono capace di replicare il problema 1637669550_619cdaae29a99_

    Ho pulito la cache dal tuo form. Può procedere anche alla pulizia della cache del browser?

    Saluti.