Frustrated

I must say I really don’t like that I can’t control my subscription without contacting you.

Hey there,

In order to change your subscription there is no need to contact us,

You can upgrade or downgrade as you wish by yourself

Please have a look at the following article that explains how to do so,

https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/

Please let us know if you need any further assistance,

Thank you

Ok, thanks. I think I did it. Not very intuitive, though, having to click
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