"Recurring Payment Received" email states "Recurring" in the header even if Recurring Times is One (1)

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    roncallihigh
    Asked on November 22, 2021 at 03:20 PM

    I have a form to accept donations and make them recurring. However some people are becoming confused when they receive their confirmation email from Jotform and at the top it says "Recurring Payment Received" even though the subscription was a 1/1 transaction. Is there a better way to do this?

    https://form.jotform.com/202473472460149



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    EltonCris
    Answered on November 22, 2021 at 08:57 PM

    That's most likely due to the payment type which is recurring regardless of the limit.

    20211123095846b4.png

    Anyway, I have escalated this issue to our developers. Once this is corrected, we'll inform you here.