PDF Editor: There seems to be an error. We are working on it

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    scott511
    Asked on November 22, 2021 at 03:41 PM

    Hi,


    I have been trying to create a PDF generated from a form that will access files and documents attached in the submission of the form. When I try to add the field from the form into the PDF editor, we receive the following error.

    1637613268_619bfed489b6a_


    The PDF form in question is titled App-i-SITE - Operators Skillet onboarding.


    We will need to be able to generate these PDF's for our customers before the end of the week.


    Thank you for your help.

  • Profile Image
    Sonnyfer
    Answered on November 22, 2021 at 09:05 PM

    Hi there - Apologies for the inconvenience.

    Could you please try creating a New PDF Document to troubleshoot? I also cleared your form cache as a precaution.

    1637633054_619c4c1ea01b1_

    Let us know how it goes.

  • Profile Image
    scott511
    Answered on November 24, 2021 at 05:19 PM

    Thank you,


    I've created a new form and this is working now.


    All the best,

    Scott