Checking on the status of a jotform

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    pfeffer_alexander
    Asked on November 22, 2021 at 04:47 PM

    Is there a way that someone can complete a Jotform that has an approval flow and then anonymously check in on the status of that form.

    For example: An employee submits a sexual harassment claim anonymously to the HR department. The employee then would like to know the resolution of their anonymous claim. Is there a way they can log into a form using the submission ID to see the status of their claim?

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    Kenneth_C
    Answered on November 22, 2021 at 11:50 PM

    Thank you for reaching support,

    What goes on in the Approval workflow is done in the backend and only the assigned approvers get to receive the email notifications.

    Submitters will only receive emails via Autoresponder email after they submit the form.

    Please take a look at this guide and let us know if it fits your requirements: https://www.jotform.com/help/432-a-general-approach-on-building-an-approval-process-workflow/.

    Awaiting your response.

    Best.

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    pfeffer_alexander
    Answered on November 23, 2021 at 09:56 AM

    Is there any way the assigned approver can see what the auto responder's email is?

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    Mike_G
    Answered on November 23, 2021 at 10:47 AM

    You can send a separate email autoresponder to the Approver's email.

    Would you like to send an email autoresponder to the employee who submitted the form and to the approver who approved the form once the submission has been approved/denied?

    You may also want to check Jotform Approvals to see if it meets your requirements.

    https://www.jotform.com/help/chapter-268-jotform-approvals/

    Feel free to let us know if you need any further assistance.

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    pfeffer_alexander
    Answered on November 23, 2021 at 11:24 AM

    I understand that you can send a separate email to the autoresponder. My concern is the anonymity of the employee who submitted the form.

    Is there any way for someone in the approval process to see what the autoresponder email is?

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    Richie_P
    Answered on November 23, 2021 at 12:35 PM

    You can customize your approval request email to hide any field values you don't want your approver to see.

    firefox_GHiHRyEP14.png

    However, the approver cannot view the sender email that would be sent to the responder.

    Hope this information helps.

    If you have further questions, let us know.