What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please confirm if you are still having this issue at this time?
I test submitted your form https://secure.jotformpro.com/form/40586049939973 but so far, I was NOT able to reproduce the issue
If your form was embedded on a website, can share to us also the URL of your website where we can test the form.
Hope this help. Inform us if issue persist.