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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not remember either of my username or password

    Asked by LEDEY René on July 22, 2011 at 05:03 PM

    original text:

    Je ne me souviens ni de mon non d'utilisateur, ni de mon mot de passe

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    JotForm Support

    Answered by NeilVicente on July 22, 2011 at 05:59 PM

    Hi,

    Your form was created under a Guest account, which relies on browser cookies to identify the form owner. Once these cookies are cleared or overwritten in any way, you will lose access to your form and its submission entries. To restore access to your form, register for a a free Jotform account using the same email address that you entered in the form's notification email setup.

    This will automatically pull over the form and submisisons from the guest account to your newly registered Jotform account. In any case that the forms do not get carried over, you can manually import/clone that form if you know its URL. Click here to learn more about that.

    Let us know if there's anything else you need assistance with. Thank you and have a great day!


    Neil

  • Profile Image

    Answered by erwin rosani on July 31, 2011 at 11:30 AM

    pinnacle 12

  • Profile Image

    Answered by allanftd on July 31, 2011 at 04:44 PM

    @Erwin,

    I'm assuming you also lost your username and password. However, I did not find any matches both when I searched for your email address and username (which I assume to be pinnacle12). 

    Kindly sign up for  a Free account here - http://www.jotform.com/page.php?p=signup.

    Please let us know if you need further assistance. Thank you for choosing JotForm!

    JOTFORM SUPPORT