problems with updates / problemas con actualizaciones

I did some updates in my format "Preguntas Frecuentes" my clients can not see these changes, What can I do to fix this problem?

Hice actualizaciones de un formato: "Preguntas frecuentes" y mis clientes no pueden ver esas actualizaciones. ¿Qué puedo hacer? necesito ayuda lo mas pronto posible

Hello there,

We cleared your form cache.
Could you please tell us if the problem still persists?

Regards.

I have some reports from users who still with the problem. To clear the form cache is something I can do? or I need to ask for assist to you?

Hi there,

You can actually clear your form cache by following this guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache/.

Please let us know if the issue still persists, and if it does, can you share a screenshot of those changes you are referring to so we can try to replicate the issue?

Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/.

Awaiting your response.

Best.