problems with updates / problemas con actualizaciones

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    jmora0605
    Asked on November 22, 2021 at 11:27 PM

    I did some updates in my format "Preguntas Frecuentes" my clients can not see these changes, What can I do to fix this problem?

    Hice actualizaciones de un formato: "Preguntas frecuentes" y mis clientes no pueden ver esas actualizaciones. ¿Qué puedo hacer? necesito ayuda lo mas pronto posible

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    Tommaso_F
    Answered on November 23, 2021 at 06:41 AM

    Hello there,

    We cleared your form cache.
    Could you please tell us if the problem still persists?

    Regards.

  • Profile Image
    jmora0605
    Answered on November 23, 2021 at 12:46 PM

    I have some reports from users who still with the problem. To clear the form cache is something I can do? or I need to ask for assist to you?

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    Kenneth_C
    Answered on November 23, 2021 at 01:32 PM

    Hi there,

    You can actually clear your form cache by following this guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache/.

    Please let us know if the issue still persists, and if it does, can you share a screenshot of those changes you are referring to so we can try to replicate the issue?

    Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/.

    Awaiting your response.

    Best.