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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are duplicating in one of my forms

    Asked by gruposte on March 26, 2014 at 06:28 PM

    Hi,

    I detected in my contact form some submissions was duplicated 1, 2, 3 or more times, please check my account :(

    Sorry my little english.

     

    This form: http://www.jotform.co/form/30445783746866

    Page URL:
    http://gruposte.com/contacto

    Screenshot
    My Forms Submissions contact form JotForm check
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 26, 2014 at 07:31 PM

    Hi,

    The only way it could happen is by resubmitting the form multiple times. This usually occurs when the user is experiencing lag and when they keep on refreshing the submissions processing page, this would result to duplicate submissions.

    To prevent this, you may want to enable Unique Field Question on your form so the user cannot submit multiple entry on a certain field e.g. Email. Guide: http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Hope this helps.

    Regards!