- Ying ZhouAsked on March 26, 2014 at 08:35 PM
I created a form for an event, but some participants found that when they submitted the form, it showed the it reached the maximum quota. I updated the plan, but I couldn't either log into my account or edit my form. Please help me as soon as possible. Thank you so much!
- JotForm SupportBDAVIDAnswered on March 26, 2014 at 09:37 PM
Hi, your form is currently saved on a guest account, meaning you are not logged in when you created these forms. Note that guest forms relies on your browser cookies, whatever may happen to your browser cookies crashed or purged, you will lose access to your forms.
If you have a registered account, please reply here with your username so we can transfer the form if they're not automatically carried over to your registered account.
- tianyingzyAnswered on March 26, 2014 at 11:04 PM
I have created an account. My username is tianyingzy. Please help me transfer my form to this account. What is more, I updated my plan just now beofore I created the account. Is it possible that my account can be aligned with the plan I just updated? Thank you so much!
- tianyingzyAnswered on March 26, 2014 at 11:10 PMHi Bdavid,
I have created an account. My username is tianyingzy. Please help me transfer my form to this account. What is more, I updated my plan just now before I created this account. Is it possible that my account can be aligned with the plan I updated? Thank you so much!
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- JotForm Supportashwin_dAnswered on March 27, 2014 at 02:12 AM
Upon your request, I have now transferred the form from your guest account to account with username "tianyingzy".
I was also able to trace your payment. You did not mention your account username while making the payment and that is the reason why your account was not upgraded automatically. I have taken care of your account upgrade issue. Your account is upgraded to premium monthly subscription.
Please sign out and sign in to your account for the changes to reflect.