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    How do I used jotform to give a customer a refund.

    Asked by MarkPutt on March 26, 2014 at 08:58 PM


    I've had a customer sign up using one of my forms.

    What is the best way or best practice using jotform to give a customer a refund on their credit card?




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    Answered by Cesar on March 26, 2014 at 10:07 PM

    Processing a refund depends on the online payment service you are using to collect payment on purchases. In tht case you are using Authorize.Net, kindly refer to their support knowledge base for more information on how to process refund on their end.

    Do let us know if you nee any other assistance. Thank you.


    Related Article:

    Authorize.NET - Support

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    Answered by MarkPutt on March 27, 2014 at 01:02 PM


    I know I can do that through autorize.net.   However, the users I have that are giving the refunds don't have access to the authorize.net account and we don't want them logging into it.


    I need a jotform interface that I can use and expose to my users that allows them to see a transaction and send the info to the gateway (autorize.net) to tell it to send the refund.

    I'm want to build this into the "admin" section of my app.




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    JotForm Support

    Answered by Welvin on March 27, 2014 at 03:32 PM

    Hi Mark,

    Unfortunately, I don't think it's possible to do that automatically. You may want the following workaround:

    How about adding a field to your form that would let you add or select a note that the particular submission is needing a refund. Let say, a radio button field then you can hide this field to your form so that no users would be able to see it:


    After you receive the submission, you can edit it to your Form Submissions page then select whether refund "NO or Yes".


    Then, create a report, you can use our Grid Report: How to create a Grid Listing report? and share it to your authorize.net User Account (if you have any). This way, if you select a refund status to "yes", your user account will do the refund. OR, if only you would do it, the note would serve as your gateway or looking up for transactions that needs a refund.

    I hope that works for you.