What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Processing a refund depends on the online payment service you are using to collect payment on purchases. In tht case you are using Authorize.Net, kindly refer to their support knowledge base for more information on how to process refund on their end.
Do let us know if you nee any other assistance. Thank you.
I know I can do that through autorize.net. However, the users I have that are giving the refunds don't have access to the authorize.net account and we don't want them logging into it.
I need a jotform interface that I can use and expose to my users that allows them to see a transaction and send the info to the gateway (autorize.net) to tell it to send the refund.
I'm want to build this into the "admin" section of my app.
Unfortunately, I don't think it's possible to do that automatically. You may want the following workaround:
How about adding a field to your form that would let you add or select a note that the particular submission is needing a refund. Let say, a radio button field then you can hide this field to your form so that no users would be able to see it:
After you receive the submission, you can edit it to your Form Submissions page then select whether refund "NO or Yes".
Then, create a report, you can use our Grid Report: How to create a Grid Listing report? and share it to your authorize.net User Account (if you have any). This way, if you select a refund status to "yes", your user account will do the refund. OR, if only you would do it, the note would serve as your gateway or looking up for transactions that needs a refund.
I hope that works for you.