Unique ID - Duplication of unique numbers

  • Profile Image
    capespca
    Asked on November 23, 2021 at 12:15 PM


    Good day

    One of our Jotforms - Section 18 A Donation receipt Jotform is duplicating the unique ID on the 6 submissions.

    Unique ID 2021/1580, 2021/1583, 2021/1587 are doubled up but the other data is different.


    Please advise

    Screenshot
  • Profile Image
    parker
    Answered on November 23, 2021 at 01:11 PM

    Hello,

    Looking at your table I can see that there are multiple entries for these 3 IDs. I will need to escalate this to the developers to see if they know why this happened. Once they know more you'll be notified here.

  • Profile Image
    capespca
    Answered on November 25, 2021 at 05:19 AM

    Thanks. If you could let us know asap?

  • Profile Image
    Basil_A
    Answered on November 25, 2021 at 06:54 AM

    Hi,

    We will let you know as soon as the issue is fixed.

    Thank you for your patience.

  • Profile Image
    capespca
    Answered on November 26, 2021 at 02:50 AM

    Hi


    Any update on the issue?

  • Profile Image
    Nik_M
    Answered on November 26, 2021 at 04:01 AM

    Unfortunately, no. I'll check with our developers if there is any update. If there is, we will inform you here right away.

  • Profile Image
    capespca
    Answered on November 29, 2021 at 03:08 AM

    Hi


    Any update on the issue?


  • Profile Image
    Nik_M
    Answered on November 29, 2021 at 04:16 AM

    Unfortunately, we still do not have any updates. I'll ask our developers again if there is any update.