What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have not been able to find a way to downgrade back to the free account.

    Asked by stevgrd4 on July 22, 2011 at 09:23 PM

    I have not been able to find a way to downgrade my account back to the free account. I tried it keeps taking me to a Plimus page or something when i try to cancel, but I rather just downgrade to the free version at this time. Whre do I do this at?

  • Profile Image

    Answered by allanftd on July 22, 2011 at 10:10 PM

    Hi stevgrd4,

    As requested, we have cancelled your Premium subscription and you will no longer be billed. You will be downgraded to a Free account effective 2011-08-10.

    Please let us know if we can be of further assistance.

    JOTFORM SUPPORT