When I try to pay with paypal, an error message appears

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    josemanuelsaraiva1
    Asked on November 23, 2021 at 02:44 PM

    when I try to pay with paypal, an error message appears.

    It seems paypal wants me to fill all the Upload Photos elements (I have 5 Upload Photos Elements). I uploaded 2 images, the message says it has 3 errors that correspond to the Upload Photo elements that are empty, with no images.

    I kindly ask for your advice.

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    Vincent
    Answered on November 23, 2021 at 02:49 PM

    Hello,

    You can update the File Upload field and disable the Required feature so you can submit the form properly if the File Upload field is blank.

    Here's a guide that you can check and follow: https://www.jotform.com/help/546-how-to-set-a-field-as-required-or-non-required/