Changes not getting saved into the form

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    admin_admin976
    Asked on November 23, 2021 at 05:11 PM

    I upgraded my account to Silver, but now none of my changes are saving when I try to edit a form or add anything.

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    Mubeen
    Answered on November 23, 2021 at 07:39 PM

    Hi,

    Apologize for the inconvenience caused.

    Can you please share the forms link you are having issues with?

    Are we allowed to make some changes to the form for testing purposes? can you please tell us what changes were you making so we can try to replicate them?

    we have cleared your form cache?

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    admin_admin976
    Answered on November 23, 2021 at 07:50 PM

    Here is one of the forms:

    The Easiest Online Form Builder | Jotform

    I have tried to create several from a template, but every time I change something the page refreshes and reverts to the original form.

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    admin_admin976
    Answered on November 23, 2021 at 07:52 PM

    Also, yes I've tried clearing the form cache. Along with several other things I saw mentioned from others who were having similar issues, but nothing seems to be working... This has been an issue since yesterday when I upgraded my account.

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    Roneet
    Answered on November 23, 2021 at 08:51 PM

    We are sorry for the inconvenience this has caused.

    I was able to replicate the issue with your account.

    Let me escalate it to our backend team. We will update you once we have news on this.

    Thanks.

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    Roneet
    Answered on November 24, 2021 at 07:01 AM

    Could you please check if the issue is still replicable in your account?

    Let us know if the issue persists.

    Thanks.

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    admin_admin976
    Answered on November 24, 2021 at 08:32 AM

    It appears to be working correctly now, thank you!