Tables page is not loading.

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    thisgirlcanmarket
    Asked on November 23, 2021 at 05:12 PM

    When I click to view submissions the screen is white and I'm not able to access the table submissions.


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    Cecile_A
    Answered on November 23, 2021 at 07:34 PM

    Greetings!

    I tried accessing your tables and it has loaded on my end. I have cleared your form caches. Could you please clear your browser's cache as well? Then, try accessing your tables again.

    Let us know how it goes.

    Thank you.

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    thisgirlcanmarket
    Answered on November 23, 2021 at 07:53 PM

    Thank you I just cleared my caches. It is still not working. 1637715220_619d8d14de26a_Screen Shot 202

    When I click Submissions from this page it loads to a white page.

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    Lorenz_A
    Answered on November 23, 2021 at 08:34 PM

    Hi there,

    I was able to view the submission page from your account as well.

    Can you please check it using a different browser and see if that'll make any difference.

    We will wait for your response.

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    thisgirlcanmarket
    Answered on November 24, 2021 at 02:51 PM

    Hi! I was using Chrome for months with no issues. I just tried it on Safari and still nothing.

    I'm not sure what's going on. It also isn't allowing me to edit the forms or go to the approvals tab.


    Thanks,

    Janae

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    Mike_G
    Answered on November 24, 2021 at 03:35 PM

    We would like to apologize for any inconvenience. Since we cannot reproduce the issue you are having on our end, it could be that the issue with the device or the network connection you are using on your end.

    Would it be possible for you to view your form submissions on a web browser on another device, please?

    Also, you can try switching to a different network/internet connection to see if that helps.

    You can also try to check if there are any browser extensions or any security features on your device (firewall, anti-virus application, etc) that may be causing the issue you are experiencing when you view your form submissions.

    Feel free to let us know if you need any further assistance.

  • Profile Image
    thisgirlcanmarket
    Answered on November 24, 2021 at 05:55 PM

    I can try all of those things. This did not become an issue until after I disabled some of my forms. Do you know if that may have triggered something?

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    Karl_B
    Answered on November 24, 2021 at 06:46 PM

    @thisgirlcanmarket

    Thank you for your patience
    but all my colleague try the table and the error doesn't duplicate on their end and in my end too.

    Since that you have already performed all the troubleshooting that we suggest.
    What I'm going to do is to escalate this concern with our backend team to check what happens and what triggers the issue on your end.

    For further concerns, please don't hesitate to post your question on our Support Forum


    Thanks.
    Ken