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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    First and last name are not coming trough

    Asked by joostklaver on March 27, 2014 at 06:08 AM

    Hi,

    We're having problems with the jotform to google spreadsheet integration. The submissions are coming trough, however since yesterday the first and last name entries stay blank.

    Can you check the cause of this please?

    Page URL:
    http://form.jotformpro.com/form/40553483612957

    name and Submissions JotForm check
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    JotForm Support

    Answered by EltonCris on March 27, 2014 at 07:24 AM

    Hi,

    Checking the recent submissions of your form, there seems to be no blank data on the full name field. Did you made any changes on your spreadsheet? This sometimes the reason why it breaks the integration. I'm not exactly sure though where the problem occurs, it could be on the Jotform end or on the Google side. However, may I suggest you to please re-integrate your form to Google Spreadsheet. This should pass the existing submissions data to your new Google Spreadsheet file.

    Hope this helps. Thanks and apologies for any inconveniences caused.

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    Answered by joostklaver on March 27, 2014 at 10:18 AM

    Okay, we re-integrated the spreadsheet and everything seems to work fine now.

    Thanks.