First and last name are not coming trough

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    joostklaver
    Asked on March 27, 2014 at 06:08 AM

    Hi,

    We're having problems with the jotform to google spreadsheet integration. The submissions are coming trough, however since yesterday the first and last name entries stay blank.

    Can you check the cause of this please?

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    EltonCris
    Answered on March 27, 2014 at 07:24 AM

    Hi,

    Checking the recent submissions of your form, there seems to be no blank data on the full name field. Did you made any changes on your spreadsheet? This sometimes the reason why it breaks the integration. I'm not exactly sure though where the problem occurs, it could be on the Jotform end or on the Google side. However, may I suggest you to please re-integrate your form to Google Spreadsheet. This should pass the existing submissions data to your new Google Spreadsheet file.

    Hope this helps. Thanks and apologies for any inconveniences caused.

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    joostklaver
    Answered on March 27, 2014 at 10:18 AM

    Okay, we re-integrated the spreadsheet and everything seems to work fine now.

    Thanks.