What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota

    Asked by Konstantin  on March 27, 2014 at 07:14 AM

    Hello to respected team of jotform.com)

    Second month i face the same problem i get message that i can't receive any new submissions because my quota is over.

    But i do have a lot of unused messages.

    What can i do, or what can be done to solve this problem?

    With best regards!

    Page URL:
    http://www.mosflat.ru/sell/komnata/

    Screenshot
    form over quota Submissions JotForm problem message
  • Profile Image
    JotForm Support

    Answered by jonathan on March 27, 2014 at 09:26 AM

    Hi,

    I checked your account which I assumed to be Mosflat because of the e-mail account -- and found out that it currently is Active and is NOT over quota anymore.

    Please inform us if the issue remains.

    Thanks!

  • Profile Image

    Answered by renta on March 27, 2014 at 09:46 AM

    Thanks for your answer!

    When I’m trying to submit any  form on the site I still get the same message!

  • Profile Image

    Answered by Carina on March 27, 2014 at 12:14 PM

    I checked your account, it is active and still has available submissions but when trying to submit a form it displays a "form over quota" message.

    I forwarded this situation to our developers so they can check what is causing this dificullty. You will be notified through this thread once they have an update.

    Thank you.