What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens when the response limit is reached?

    Asked by priesty100 on March 27, 2014 at 08:46 AM


    I had a free account but quickly got to the response limit. As such I have now upgraded my account but am wondering what happened to those who tried to fill in the form whilst it was at it's limit? Are their responses lost? Did they not have access to the form? Or are they saved somewhere?

    Thanks for your help.



  • Profile Image

    Answered by Carina on March 27, 2014 at 10:28 AM

    If you reach the limit of the plan, both the account and the form get disabled until the counter gets reset to 0 in the beginning of the next month. So meanwhile users don't have access to the form. But if the account never got overlimit users could still see and fill in the form, and the submissions entered your account, being available there.

    Let us know if more clarfication is needed.

    Thank you.