It says my form is Unavailable

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    Asked on March 27, 2014 at 09:56 AM

    It's greyed-out and won't let anyone use it (besides me to revise it). 

    I am not the usual admin of the form, but my colleague is out of office so I am trying to figure out what is going on.

    Thanks for you help!!

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    Answered on March 27, 2014 at 12:20 PM

    We are really sorry for the inconveniences this may have caused.

    This issue may be related to a temporary glitch our system suffered yesterday (March 26) due to a comitt one of our developers performed and that made some forms to get disabled automatically. Most of those forms had set past Expiration Dates., and that is the case with your form and from what I can see, there more forms in your account in the same status (Disabled). 

    So, to enable back those forms follow these steps:

    1. Remove the expiration date while editing the form in the Form Builder:

    2. Then, Enable back your forms following this steps:

    Please inform us if you need further assistance with this inquiry.