What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Do I get automatically billed for the period for which I upgraded to a premium account?

    Asked by sdn on March 27, 2014 at 09:59 AM


    Just upgraded account: "sdn" (Ordre-id: INT140327-4344-18611) to premium (12 moths).

    Need to know if my credit card will be charged the same ammount automatically when the period is over?

    Please get back @ nen@tdc.dk

    /Nichlaes Engelbreth

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 27, 2014 at 12:13 PM

    Yes, this is a recurring subscription and it should renew at the end of the period, in your case, next year on the same date. If you want to stop the charge by that time, all you need to do is to cancel the subscription before the charge occurs.

  • Profile Image

    Answered by sdn on April 02, 2014 at 12:48 PM

    Thank you for your answer.

    What happens if I cancel the subscribtion now?

    Will I continue with the premium account that I have paid for or will the premium subscrition continue for the period that I have paid for?



  • Profile Image
    JotForm Support

    Answered by TitusN on April 02, 2014 at 02:39 PM

    If you cancel now - your account will continue to be premium till the subscription period expires.

    Our system will automatically downgrade your account on the said date - which in your case is  Mar 28, 2015

    Does that clarify things?