- sdnAsked on March 27, 2014 at 09:59 AM
Just upgraded account: "sdn" (Ordre-id: INT140327-4344-18611) to premium (12 moths).
Need to know if my credit card will be charged the same ammount automatically when the period is over?
Please get back @ email@example.com
- JotForm Support ManagerJeanetteAnswered on March 27, 2014 at 12:13 PM
Yes, this is a recurring subscription and it should renew at the end of the period, in your case, next year on the same date. If you want to stop the charge by that time, all you need to do is to cancel the subscription before the charge occurs.
- sdnAnswered on April 02, 2014 at 12:48 PM
Thank you for your answer.
What happens if I cancel the subscribtion now?
Will I continue with the premium account that I have paid for or will the premium subscrition continue for the period that I have paid for?
- JotForm SupportTitusNAnswered on April 02, 2014 at 02:39 PM
If you cancel now - your account will continue to be premium till the subscription period expires.
Our system will automatically downgrade your account on the said date - which in your case is Mar 28, 2015
Does that clarify things?