What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Security

    Asked by enterprisecenter on March 27, 2014 at 10:28 AM

    Hi.

    I created a secure business plan competition online using jotform. These were people's valuable and PRIVATE information about their business. When I asked jotform a few weeks ago if these forms were secure, I was told that the forms were made into a link that was impossible to guess, and only indexed on google if the link was somehow posted online. I did not put the link on google, I downloaded copies of PDFs which I then re-named, etc., before posting them. 

    A contestant just made me aware that the links to her jotform URLs were available online. This could very well turn into a law-suit. I don't understand how these links, if not indexed by google unless posted online (which they were not: again, only the pdfs were downloaded)?

    Please let me know, so I know how to respond. 

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    JotForm Support Manager

    Answered by Jeanette on March 27, 2014 at 12:41 PM

    If you downloaded the PDF's the link of the form, I would assume that you downloaded them and then uploaded to your own site.

    However, if you just put the link to the PDF's file of the form (which is a filled out form), to be downloaded, then the users could see our domains.

    What you can do is to remove those submissions from within the submissions view of your form.

    To prevent further issues. You must manually upload those PDF's to your own site, to prevent things like these. At any rate, you can also assure our Site is very secure and that you use it because of our Privacy policy.