Customer Submissions not being stored or emailed

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    Asked on March 27, 2014 at 10:41 AM

    My client has had several people say their form submissions are not getting to them. I called and spoke with my client just now and they said they know of 2 for certain in the last two days. When I log into the submissions the last date is March 5. Can you look into things and see what you can see on your end? Is something broken?

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    Answered on March 27, 2014 at 01:18 PM

    I checked your form , and I found it's forwarding to both email addresses

    /var/log/jotform/amazonSES.log:[27/Mar/2014:11:38:27 -0400] 31337526345150 AmazonSES Sent email to, - MessageID:0000014504313f76-2376746a-7088-4932-92d1-2ecf079b76de-000000 - RequestId:d71885fe-b5c5-11e3-9ef1-e94eed7af61c

    However, you might need to whitelist our IP and domains or ask this to your email provider which is normally your domain provider
    Please see the guide below for further help.