What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customer Submissions not being stored or emailed

    Asked by drgeare on March 27, 2014 at 10:41 AM

    My client has had several people say their form submissions are not getting to them. I called and spoke with my client just now and they said they know of 2 for certain in the last two days. When I log into the submissions the last date is March 5. Can you look into things and see what you can see on your end? Is something broken?

    Page URL:
    https://www.drgeare.com/online-form.php

    Submissions and
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    JotForm Support Manager

    Answered by Jeanette on March 27, 2014 at 01:18 PM

    I checked your form , and I found it's forwarding to both email addresses

    /var/log/jotform/amazonSES.log:[27/Mar/2014:11:38:27 -0400] 31337526345150 AmazonSES Sent email to frontleft@drgeare.com, keith@imagineds.com - MessageID:0000014504313f76-2376746a-7088-4932-92d1-2ecf079b76de-000000 - RequestId:d71885fe-b5c5-11e3-9ef1-e94eed7af61c

    However, you might need to whitelist our IP and domains or ask this to your email provider which is normally your domain provider
    Please see the guide below for further help.

     http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses