What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for monthly economy but my account is not upgraded.

    Asked by robsonmarquesin on March 27, 2014 at 10:45 AM

    I have upgraded my plan and the system does not recognize. 

    Identification Request: INT140327-8131-87211

    upgraded and
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    JotForm Support

    Answered by ashwin_d on March 27, 2014 at 01:22 PM

    Hello robsonmarquesin,

    I'm sorry for the trouble caused to you.

    It seems you did not mention your JotForm username in the payment window while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of your account problem and your account is now upgraded to economy monthly. Please sign out and sign in back to your account for the changes to reflect.

    Thank you!