I paid for monthly economy but my account is not upgraded.

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    Asked on March 27, 2014 at 10:45 AM

    I have upgraded my plan and the system does not recognize. 

    Identification Request: INT140327-8131-87211

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    Answered on March 27, 2014 at 01:22 PM

    Hello robsonmarquesin,

    I'm sorry for the trouble caused to you.

    It seems you did not mention your JotForm username in the payment window while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of your account problem and your account is now upgraded to economy monthly. Please sign out and sign in back to your account for the changes to reflect.

    Thank you!