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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal Payment form

    Asked by lhertz98 on March 27, 2014 at 11:17 AM

    I used this payment form last year and it worked really well.

    I have products that applied discounts as you can see from my form.  Coupons do not work for me because they are only percentages or fixed amounts.  My discounts are not a fixed percentage or a fixed dollar amount, they are flexible amounts based on a number of variables.  The way I have my form setup allows for that to happen and it displays the discounts on their reciept which is what I need them to see when they are all done.

    Can you please help to get my form functioning they way it did last year.

    payment form variables all and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 27, 2014 at 01:49 PM

    I understand about flexible amounts. However, this feature is not available as of now. I am not quite sure how the form worked for you if coupon codes have been working the same since the start.

    If you can provide us with more details on how you accomplished that , let us know and we will do our best to help you

  • Profile Image

    Answered by lhertz98 on March 27, 2014 at 02:10 PM

    I never used coupon codes.  I entered negative dollar amounts as product fees  as you can see in my payment form and then when purchasers  selected quantities it automatically reduced the amount due and the payments went through no problem. Now all of a sudden the program will not allow this to work.  You must have disallowed use of negative dollar values in setup. 
    Purchasers would select their camp fees from the product list and then also select their discount quantities which were products with negative dollar values.
    The form automatically calculated the correct amount and it went through fine to Paypal.
    Last year this time the form functioned properly and I had no problems.
    Thanks
    Lori
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 27, 2014 at 03:47 PM

    Hello Lori

    I just responded in the other thread where a ticket is opened. From now on, please follow up there.

    Cheers!