Submit button on form isn't working for my client

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    lukevkryt
    Asked on November 24, 2021 at 05:35 AM

    Hello. My submit button isn't working when my client is submitting their work. It just says "please wait" and doesn't continue. Do you know how I can fix this problem? Thanks for your time.


    Kind regards,


    Luke

  • Profile Image
    Yau
    Answered on November 24, 2021 at 06:13 AM

    Hi,

    I have cloned and tested your form.

    https://support.jotform.com/build/213272307584960

    1637752307_619e1df37c6f1_

    As you can see, it's working.

    We can test it on your live form if you give us the permission.

  • Profile Image
    lukevkryt
    Answered on November 24, 2021 at 06:47 AM

    Hello. Thanks for your response. I also tested it on my computer and it worked okay. But my client happens to live in China, so I'm not sure if that has anything to do with it not working...



  • Profile Image
    Bojan
    Answered on November 24, 2021 at 07:19 AM

    Greetings.

    Can you please ask your users to clear cache and cookies from the browser or to use a different browser and to try to submit the form then?

    If they are still having problems, we would need to see a screenshot of the console logs. You can click here to see how to access the console logs. To see how to share images with us, please click here.

    Thank you for your cooperation.