Email Autoresponder conditions sending all three emails regardless of the conditions

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    Asked on March 27, 2014 at 12:02 PM

    I am setting up conditions in my forms for autoresponder emails to be sent out.

    When a form is submitted three emails are being sent out intead of the one with the conditions that match.

    Please advise.



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    Answered on March 27, 2014 at 02:20 PM

    Hello Sarah,

    I checked the forms on your account - could not find the one you are reffering to with the conditions for sending the email.

    Kindly share the URL to the form so that we can take a look and advice.

    Here's a guide on how to accomplish sending emails based on what users fill out.

    Looking forward to your response.

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    Answered on March 27, 2014 at 02:25 PM


    I found the form:

    If you do not want the other autoresponder emails to be sent, you can either:

    1. Delete the others such that you have one autoresponder  - you can use conditions to determine who the form sends the email to -

    2. Create conditions for all autoresponders and notifications so that they are only sent when something happens on the form.

    Does that help? Let us know.

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    Answered on March 27, 2014 at 02:59 PM

    Great thanks