my account says suspended and once clients click on form it says unavailable

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    imani marshall 
    Asked on November 24, 2021 at 09:31 AM
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    Christopher_T
    Answered on November 24, 2021 at 09:45 AM

    Hi,

    I have forwarded your account to our review team for further evaluation.
    Once update is available we will notify you here.

    Thank You

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    Christopher_T
    Answered on November 24, 2021 at 09:55 AM

    Hi,


    Your account was suspended due to copyrighted logo.

    Please provide the following information:

    1) The URL where their form is being used/embedded.

    2) Their website or proof of affiliation to a legitimate institution.

    3) Share with us documents that will prove that they are authorized to offer such services and use the said logo.


    Send the information to reviewers@jotform.com with the THREAD #3537950 as the subject. We will handle it from there.


    Thank You

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    Imani 
    Answered on November 26, 2021 at 12:12 PM

    Ok thank you how long will it take for this submission to be reviewed? And will I be able to have my account back with my form already made and any submissions I may have lost

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    Dragana_R
    Answered on November 26, 2021 at 12:29 PM

    Hello, Imani!

    We've been investigating further, and we'll get back to you as soon as we receive all the necessary information.

    Thank you for your patience and collaboration.


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    Imani 
    Answered on November 27, 2021 at 04:09 PM

    Hello are there any updates on this matter

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    Katherine_W
    Answered on November 27, 2021 at 04:55 PM

    Hi there,

    Happy to help!

    I have not seen an update yet, but have followed up again with our Reviewers team and my colleagues above.

    As soon as we have an update for you, we will be sure to communicate it to you here.