What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    a submission still showing unopened after it has been opened

    Asked by pattywrighttravelagencycom on March 27, 2014 at 01:32 PM
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    JotForm Support

    Answered by EltonCris on March 27, 2014 at 03:33 PM

    Hi,

    It seems working just fine when I tried it here.

    Anyway, you can marked them all as read if you want to. Go to your My Forms page, select the form, click More button on the top menu then Marked All as Read.

    Hope this helps!

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    Answered by pattywrighttravelagencycom on March 27, 2014 at 04:30 PM
    I have gone through again and opened each submission but it is still
    showing as one submission unread?
    ...
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    Answered by Carina on March 27, 2014 at 06:10 PM

    I cleared your forms' cache and upon checking your account there was no unread submission.

    Can you please confirm if the problem persists?

    Thank you

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    Answered by pattywrighttravelagencycom on March 27, 2014 at 06:20 PM
    It is cleared. Thank you!
    ...