Filling form: Email verification code not working

  • Jana Osredkar
    Asked on November 24, 2021 at 1:02 PM

    Hello,

    I have been trying to register to: TAP in 2 Reality.

    I received verification code , copied and pasted it ,but I can not

    proceed since their is a red cross sign next to verification code

    which I entered.

    Also you are requesting to validate the e-mail, but it does not allow me to click

    on it.

    Please provide your suggestion and if possible, kindly supply with phone

    number I can call to talk to customer service.

    Thank you and best regards,

    Jana Osredkar

  • Dragana JotForm Support
    Replied on November 24, 2021 at 2:31 PM

    Hello, Jana!

    We suggest you get in touch with the form user and ask for assistance regarding the registration process. Remember that we only allow people to create forms to collect data online, but we don't create or own the forms.

    Unfortunately, we do not offer phone support. We are delighted to help you by posting your inquiries to this forum whenever you have an issue that requires immediate attention.

    Thank you!



  • Jana Osredkar
    Replied on November 26, 2021 at 4:01 PM

    To: Dragana_R

    Thanks for your answer.

    Please provide contact info to get in touch with the form user.


    Wishing you good day and best regards,


    Jana


  • Hanne JotForm Support
    Replied on November 26, 2021 at 4:05 PM

    Thank you for following up, Jana.

    I do not know who the form owner is, as I cannot find any form by that name. However, if you have a link to the form, I will be able to check further.

    I look forward to providing further assistance!