I am not receiving email alert after form submission.

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    Asked on March 27, 2014 at 03:22 PM


    I followed your tutorial and set up Email Alert for our form which should be sirected to our email address, info@bcsiservice.com. I already checked span settings and its okay and also added your domain to "allowed email addresses" but still nothing is being received. I am not even receiving the Test Email. Will you please see where I went wrong? I think your company's service is great, by the way. Much appreciated.

    Thank you!


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    Answered on March 27, 2014 at 04:54 PM

    I have the indication of emails being sent, and the email is not in our bounce list:

    Current Server: /var/log/jotform/amazonSES.log:[27/Mar/2014:13:27:50 -0400] 40036428182853 AmazonSES Sent email to info@bcsiservice.com - MessageID:0000014504956292-21e47b64-f558-4f4b-bdd0-661d31385f2b-000000 - RequestId:1ed3b890-b5d5-11e3-ae22-67290495951e

    I created a copy form with a custom sender email and made a test submission. can yu confirm if you received it? If so, you might consider adding a custom sender email, as many email providers block emails from noreply/noresponse emails. Let us know if the problem persists. Thank you for your feedback.