Photo submission error and Payment integration error in pdf editor.

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    edgemathematics
    Asked on November 24, 2021 at 03:15 PM

    Hi,

    Client's Submitted photos aren't visible in submission table and pdf editor.

    Payment integration is also showing error in pdf editor.

    These errors are occurring after I changed my username.

    1637784872_619e9d28630f3_Screenshot_20211637786020_619ea1a4d3a1f_IMG_20211124_18

  • Profile Image
    Lorenz_A
    Answered on November 24, 2021 at 10:08 PM

    Hello,

    I tried to open the image download link, and it returns a "404 Not Found (S3)" error message, probably because the username was changed since most of the recent entries don't seem to have that problem.

    But also, please take note that the 404 Not Found (S3) error is also shown when the file is not properly uploaded to our servers. Most likely the user submitted the form before the file was fully uploaded. The user that uploaded the file does not know that this happened. r

    Can you please confirm if those submissions that have that problem were working fine before you changed your username?

    With regards to your PDF document, kindly please try creating a new PDF and see if that helps.

    Thank you.

  • Profile Image
    edgemathematics
    Answered on November 25, 2021 at 02:18 AM

    Those submission were working fine before changing username.

    I tried to create new pdf file but same problem occurs.

    Also the payment integration is showing error in pdf editor.

  • Profile Image
    Yau_C
    Answered on November 25, 2021 at 06:30 AM

    Hi,

    1637839578_619f72da22633_

    I think the form got sent out before the file is 100% uploaded.

    You can see that you already set this photo upload field to 'required'.

    I need to escalate this to our backend team to investigate.

    Our apologies for the inconvenience caused.

    To keep this forum organized, I need to move your other question to another ticket.