What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Premium Service Account

    Asked by Anarckey12 on March 27, 2014 at 04:37 PM

    I tried to cancel my premium service the other day however since the day I hit the downgrade button, I was billed and paid for continued service of $9.95 yesterday so now I need to make sure I am still on the premium service.

    Thank you!

    billed and
  • Profile Image

    Answered by Cesar on March 27, 2014 at 06:19 PM

    As per your request I have verified that your account indeed is still under Premium service. There have been two charges since you began your subscription. 

    2014-03-26 /// 2014-02-25

    If you are in need of canceling the subscription. Please perform the following steps to cancel the subscription directly from PayPal Account:

    - Login to your Paypal Account
    - Find the latest payment you have made to JotForm
    - Click the subscription number for that transaction
    - Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    Do let us know if you need further assistance. Thank you.