People not logged in can't download files

  • Brandon Carlsom
    Asked on November 24, 2021 at 7:44 PM

    I understand why this is, but Jotform should want to fix this. I'm reminding staff constantly to login in order to download files because they get a 404 “oops page” instead of a login prompt when trying to click a link of a file sent to them.

    Thank you.

    There is no reason to respond with a workaround, I just want to escalate this to somebody that might care.

    1637800731 619edb1b6ccbb EABE775C 2A4E 4 Screenshot 10



  • Cecile JotForm Support
    Replied on November 25, 2021 at 12:35 AM

    Hello there,

    Thank you for contacting support.

    Kindly go to your account settings and uncheck "Require log-in to view uploaded files".

    Guide: How-to-unrequire-log-in-to-view-uploaded-files

    Give it a try and let us know how it goes.