People not logged in can't download files

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    Brandon Carlsom 
    Asked on November 24, 2021 at 07:44 PM

    I understand why this is, but Jotform should want to fix this. I'm reminding staff constantly to login in order to download files because they get a 404 “oops page” instead of a login prompt when trying to click a link of a file sent to them.

    Thank you.

    There is no reason to respond with a workaround, I just want to escalate this to somebody that might care.


  • Profile Image
    Answered on November 25, 2021 at 12:35 AM

    Hello there,

    Thank you for contacting support.

    Kindly go to your account settings and uncheck "Require log-in to view uploaded files".

    Guide: How-to-unrequire-log-in-to-view-uploaded-files

    Give it a try and let us know how it goes.