why cant my email recipients open photos from my jotforms?

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    Helen_Wilson_finance
    Asked on November 24, 2021 at 07:55 PM
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    Patrick_R
    Answered on November 25, 2021 at 12:26 AM

    Hello Helen,

    I believe this is happening because of the security settings of your account. By default, only form owners can open the uploaded documents in the web browser from which they're logged into their Jotform account.

    This functionality is a security feature but can be disabled by turning off this check as described in this article: how-to-unrequire-log-in-to-view-uploaded-files.

    Let us know if you have any further questions or if this doesn't solve your problem.

    Thank you!