Product Form doesn't show quantity "2"

  • strongmomstrongfamily
    Asked on November 24, 2021 at 9:10 PM

    Good evening, I was updating my inventory for my Black Friday sale to start tomorrow and noticed that when selecting quantity on the form, the 2 isn't even there!!! I have the quantity from 0 to 6, stock is updated.

    Thank you in advance for any assist!


    This is my Black Friday Cart form

  • John Support Team Lead
    Replied on November 24, 2021 at 11:57 PM

    As checked, your first 4 products has only 0-1 range in the Quantity option:

    1637816159 619f175fd4a13  Screenshot 10

    The other two only has more than 1 quantity options. So if you mean there is no 2 in the quantity of those first 4 products, please update the Quantity option for each product in the product settings.

  • Melissa Szurovy
    Replied on November 25, 2021 at 10:51 AM

    The first product is 0-1. that one is fine

    the issue is with products 2-4. All have the options 0-6.

    for product 4: L has 4 available and only shows 0,1 in image attached

    I didn’t make any changes to the form since my inquiry.


    products 5 & 6 show the “2” as expected.

    1637855427 619fb0c3f0589 7E0B5BB9 06E5 4 Screenshot 10


    1637855406 619fb0aeebf59 5C7D3696 C1DB 4 Screenshot 211637855405 619fb0adc6de6 BF03F50C B089 4 Screenshot 321637855404 619fb0aca3a46 830F5AB5 799D 4 Screenshot 43

  • John Support Team Lead
    Replied on November 25, 2021 at 11:18 AM

    Please try setting the quantity range to 1-6 (instead of 0) and that should fix it.

    Here's an example: https://form.jotform.com/213284143665961

    1637857134 619fb76ed105c  Screenshot 10

  • Melissa Szurovy
    Replied on November 25, 2021 at 12:37 PM

    But then wouldn’t that make it so the cart includes one of each item??

    I don’t want that.

  • Gaetan_B
    Replied on November 25, 2021 at 12:46 PM

    Hello,

    No, as long as they don't select the product themselves, it won't be added in the cart.


    Best regards