unable to use form

  • Profile Image
    schwash18
    Asked on November 24, 2021 at 10:27 PM

    I am not able to use my form. I've used it without any issues for over a year. Suddenly, I cannot edit the form (number of items in stock) and people are not able to submit an order.

    I archived it tonight, thinking I would have to start over but didn't want to lose it completely. Can I undo that??

    I created a Clone.

    I'm afraid that I'm making matters worse.

    Please help, thank you

  • Profile Image
    JohnRex
    Answered on November 24, 2021 at 11:10 PM

    I have tried cloning the form and made a test submission. However, I can't seem to replicate the issue:

    1637813321_619f0c49d9778_aaaad.gif

    Can you share what specific error do you receive when you submit the form? As you can see in the screencast, there seems to be no issue in submitting it.

    I also tried editing the form and it worked fine:

    1637813440_619f0cc0a52d3_editfor.gif

  • Profile Image
    schwash18
    Answered on November 25, 2021 at 07:55 AM
    This is what I see.
    PLEASE WAIT
    It never completes. I'm unable to edit as well.
    I just tried again with the CLONED form and had the same result.
    I have tried on my mobile device, ipad and desktop.
    ...
  • Profile Image
    Kenneth_C
    Answered on November 25, 2021 at 09:22 AM

    Hi there,

    Unfortunately, we did not receive the image you shared.

    Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/.

    Upon checking the form, it is currently set to DISABLED, so it is inaccessible:
    1637849571_619f99e31e1e7_t1.png

    Please set it to ENABLED to make it available for submission.

    Also, is the form embedded on a website? If so, can you share it with us so we can check?

    And can we have your permission to make a test submission on your live form whether it is embedded or not?

    Awaiting your response.

    Best.

  • Profile Image
    schwash18
    Answered on November 25, 2021 at 10:11 AM
    This is the screen I continue to get. On both the archived form, the CLONED
    form.
    ...
  • Profile Image
    Bojan_J
    Answered on November 25, 2021 at 10:13 AM

    Greetings.

    Unfortunately, we didn't receive your screenshot. We are unable to access the files you attach to the email reply. Please click here to see how to share images with us.

    Thank you for your cooperation.

  • Profile Image
    schwash18
    Answered on November 25, 2021 at 10:44 AM
    When I click on VIEW THIS THREAD it says
    Woops, the page couldn't be found
    ...
  • Profile Image
    Mark_Louis
    Answered on November 25, 2021 at 10:56 AM
  • Profile Image
    Bojan_J
    Answered on November 25, 2021 at 11:25 AM

    Greetings.

    Your ticket was set as a private one, which was a reason why you were unable to access it. I've made it public now, so please use the link my colleague has provided to open it and share a screenshot with us.

    Thank you for your cooperation.