Payment options disappearing

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    Asked on November 24, 2021 at 11:26 PM

    I have customers trying to checkout after filling out form and the payment option is gone. And when I go into preview mode, paypal/credit card option disappears. why?

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    Answered on November 25, 2021 at 05:23 AM

    Hello ghfsisterhood,

    Thank you for using Jotform. I’ve checked your form and cloned it to test it; however, I wasn’t able to reproduce the problem on my end. 

    Below is the GIF:

    1637835688_619f63a838583_25 kasım gıf

    You are having this problem because you aren't connecting PayPal to your form. After establishing the connection there is no problem.

    Here is the helpful guide: How to Integrate Form to PayPal Checkout

    If you need further assistance, please let us know.

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    Answered on November 25, 2021 at 10:00 AM

    I’ll have clicked connect and connected PayPal multiple times. It will say PayPal and Jotform are integrated. And then if I go back to edit the form, it will say “connect” again. Why won’t it keep the connection?

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    Answered on November 25, 2021 at 10:13 AM

    Hello, Hailey!

    I've checked your form, and it doesn't look connected. When you connect PayPal with Jotform, it has to look like this:


    Have you verified the PayPal email address?

    Note that the Paypal integration requires a Premier or Business type Paypal account. If you have not upgraded your Paypal account yet, I'd suggest reaching to PayPal and asking them for the upgrade.

    If you have a business account, you may try connecting the integration in a different browser or incognito mode.

    If you do not have a business PayPal account, then you may check our PayPal standard integration.

    Let us know how it goes.

    Thank you!

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    Answered on November 25, 2021 at 10:44 AM

    It would say connected just like that and still not work. But…. I just did it again this morning and the payment option seems to be staying on the form now. 🤷🏼‍♀️ So yay! Hopefully that’s it! I do have a business account. I’ll let y’all know if it has issues again.

    thank you!