- maxAsked on March 27, 2014 at 09:00 PM
we have a premium account w/you and one of our clients says he can only see a portion of the fields on his forms on his cell phone. should he be zooming out? or is their something we are doing wrong? if so, how do we fix this problem? please provdide specific instructions. thanx max
- CesarAnswered on March 27, 2014 at 10:48 PM
Do let us know the phone model your user is accessing the form with. So that we can assist you better.
I have tested your website using an Alcatel DL700 (480 x 800 pixels, 4.0 inches). It appears to display your webpage and form appropiately, without any need to zoom in or out.
Once I have the capture example of how it looks on my phone, i'll post it here.
Do let us know the information requested above to further assist you. Thank you.
- maxAnswered on March 29, 2014 at 11:50 PMhi thanks for your answer. however, we have tested the forms in question on
several phones and the forms do not resize to the mobile device and can
- JotForm SupportEltonCrisAnswered on March 30, 2014 at 05:14 AM
Your reply seems to be incomplete. Would you mind posting it on this thread instead? http://www.jotform.com/answers/354084
Can you please tell us if you are still experiencing this issue on your side? If the issue persists, please inject the provided CSS codes on the link below to your form to make it mobile responsive.
Take the CSS codes here: http://pastebin.com/raw.php?i=XhbG31CA
Hope this helps. Regards!