Autorespond Emails

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    comahoney
    Asked on November 25, 2021 at 10:13 AM

    Hello,

    I have the autoresponder email setup for form submissions but I'm wondering if it's possible to not send an email to submissions based on certain conditions?

    Essentially anyone that 'Passes' the form I want to email saying we will follow up with them and for 'Fails' not to send any email at all.

    Thanks!

  • Profile Image
    ashwin_d
    Answered on November 25, 2021 at 10:23 AM

    Yes, it is possible to achieve your requirement by taking advantage of conditions feature. You can add a condition in a form to trigger email based on the user's answer / value of a form field. You may like to take a look at the following guide, which should help you: https://www.jotform.com/help/167-how-to-send-email-based-on-users-answer/

    Hope this helps.

    Do get back to us if you have any questions.