Some sections won’t show up when completed

Hi, there are three sections on my form that aren’t showing up when my clients submit answers…. Not sure why? Please help

I was able to confirm that these fields are blank on your form submissions:

Can you confirm if the user intentionally leave these blank? These fields are not required on your form so the submitter can just leave them blank and submit the form:

Please try setting this as REQUIRED so the submitter will be required to fill these fields out before submitting the form.

Here's a guide on how-to-set-a-field-as-required-or-non-required.

Hi, I have tried to complete myself also - and completed all elements - still blank

Hi,

Can you please try enabling the Required field so the user cannot submit the form without this information?

Also, can we ask your permission to allow us to send a test submission directly to your form? We will remove it once we are done testing just for us to assess the issue.

We will wait for your response.

Thank you.

You have my permission a I did enable - still no luck- very strange

@Kylie Lavery

Thank you for contacting JotForm Support!
Since you're a HIPAA user we can't log in to your account.
What I did is required the first field of the form and submit a test submission.
can you verify if you received the sample submission and all fields are filled?

For further concerns, please don't hesitate to post your question on our Support Forum


Thanks, ken

Hi there, yes , I received this submission - but it was still missing the
same fields
...

I received the latest submission, but it was still missing the fields

Hello Kylie,

To confirm, are you referring to the email notification? Is the email notification not showing all the filled fields in your form? If so, kindly create a new email notification.

Guide: https://www.jotform.com/help/25-setting-up-email-notifications

Let us know how it goes.

Thank you.