Some sections won’t show up when completed

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    dancemakersvic
    Asked on November 25, 2021 at 05:42 PM

    Hi, there are three sections on my form that aren’t showing up when my clients submit answers…. Not sure why? Please help

  • Profile Image
    JohnRex
    Answered on November 25, 2021 at 05:55 PM

    I was able to confirm that these fields are blank on your form submissions:

    1637880759_61a013b7cfeff_

    Can you confirm if the user intentionally leave these blank? These fields are not required on your form so the submitter can just leave them blank and submit the form:

    1637880843_61a0140bcc76b_

    Please try setting this as REQUIRED so the submitter will be required to fill these fields out before submitting the form.

    Here's a guide on how-to-set-a-field-as-required-or-non-required.

  • Profile Image
    Kylie Lavery 
    Answered on November 25, 2021 at 05:56 PM

    Hi, I have tried to complete myself also - and completed all elements - still blank

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    Jovanne_A
    Answered on November 25, 2021 at 06:05 PM

    Hi,

    Can you please try enabling the Required field so the user cannot submit the form without this information?

    Also, can we ask your permission to allow us to send a test submission directly to your form? We will remove it once we are done testing just for us to assess the issue.

    We will wait for your response.

    Thank you.

  • Profile Image
    Kylie Lavery 
    Answered on November 25, 2021 at 06:53 PM

    You have my permission a I did enable - still no luck- very strange

  • Profile Image
    Karl_B
    Answered on November 25, 2021 at 07:08 PM

    @Kylie Lavery

    Thank you for contacting Jotform Support!
    Since you're a HIPAA user we can't log in to your account.
    What I did is required the first field of the form and submit a test submission.
    can you verify if you received the sample submission and all fields are filled?

    For further concerns, please don't hesitate to post your question on our Support Forum


    Thanks, ken

  • Profile Image
    dancemakersvic
    Answered on November 25, 2021 at 07:11 PM
    Hi there, yes , I received this submission - but it was still missing the
    same fields
    ...
  • Profile Image
    Kylie Lavery 
    Answered on November 25, 2021 at 07:11 PM

    I received the latest submission, but it was still missing the fields

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    Cecile_A
    Answered on November 25, 2021 at 07:40 PM

    Hello Kylie,

    To confirm, are you referring to the email notification? Is the email notification not showing all the filled fields in your form? If so, kindly create a new email notification.

    Guide: https://www.jotform.com/help/25-setting-up-email-notifications

    Let us know how it goes.

    Thank you.