What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I asked for a downgrade. When will manual unsubscription happen?

    Asked by kokel on March 28, 2014 at 07:02 AM

    I asked for a downgrade, as I will not need the forms for a good 6 months. 

    I have received a message that a manual downgrade will occur.

    When will this happen? I hope on or before the expiration of the last paid month.

     

    Thank you,

     

    kokel

    message
  • Profile Image

    Answered by gori-mathew on March 28, 2014 at 07:41 AM

    Hi Kokel,

    Our system as of right now does not do this fully automatically for PayPal so instead what happens is that it ques you into a list that we check and downgrade on a weekly basis since we have to cancel PayPal Subscriptions manually from our end.

    You can actually do this yourself within your own PayPal Account by doing the following if you want it to happen quicker instead of waiting on us to do it for you:

    Please follow this process:

    1. Log in to your PayPal account.

    2. Click Profile near the top of the page.

    3. Select My money.

    4. In the 'My pre-approved payments' section, click Update.

    5. Select the merchant whose agreement you want to cancel and click Cancel.

    6. Click Cancel Profile to confirm your request.

    Do let us know if you need further assistance.

    Regards!

  • Profile Image

    Answered by kokel on March 28, 2014 at 02:22 PM

    Thanks for the quick answer and the grear service.