I would like to downgrade my plan from Bronze to Free

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    acadsec
    Asked on November 25, 2021 at 07:57 PM

    Greetings!

    I would like to downgrade my plan from Bronze to Free after the expiry of my Bronze plan this year.

    How can I get a confirmation that I will not be auto-billed?


    Kind regards,

    Monica


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    Carrissa_M
    Answered on November 25, 2021 at 08:06 PM

    Hello Monica,

    Thank you for reaching support.

    To downgrade the account back to free, Please go to your Account Settings > Billing Downgrade:

    1606592667_5fc2a89b3465d_a1.png

    If you wish we can cancel the subscription back to free. Let us know if you wish to proceed.

    Awaiting your response.

  • Profile Image
    acadsec
    Answered on November 25, 2021 at 08:28 PM

    Greetings!

    Thanks for getting back so quickly. I have just downgraded to free.

    Regards,

    Monica

  • Profile Image
    Mary_F
    Answered on November 25, 2021 at 08:45 PM

    Hi Monica,

    I see that you have already submitted your request to downgrade and that your account will no longer renew after the paid period. Please note that this is effective starting January 1, 2022.

    If you have any other questions or concerns, please let us know, we're happy to help.